Contact information

Contact Information

Threaded Table – Customer Support

At Threaded Table, we believe that a welcoming dining space begins with thoughtful details. Whether you are choosing a tablecloth for your dining room, looking for placemats to complement your tableware, or simply need help with an existing order, we are happy to hear from you.

We aim to make communication straightforward and helpful, from your first product enquiry to any assistance you may need after delivery.

1. Business Details

Business Name: Threaded Table

Business Address:
3 Batskos Drive
Warrandyte, VIC 3113
Australia

Website:
www.fenovelloria.com

Customer Support Email:
support@fenovelloria.com

2. General Customer Enquiries

For general questions about Threaded Table, our products, or your shopping experience, please contact us by email.

Our customer support team can assist with:

  • General product enquiries.

  • Tablecloth dimensions and available specifications.

  • Placemats and product quantity information.

  • Product materials and listed care instructions.

  • Colour and design information shown on product pages.

  • Order confirmation and payment questions.

  • Shipping and tracking enquiries.

  • Delivery address corrections before dispatch, where possible.

  • Damaged, defective, or incorrect products.

  • Return, refund, and exchange requests.

  • Privacy questions and personal information requests.

3. Product Information

Choosing table linen involves more than selecting a colour or pattern. The dimensions, material, shape, and care requirements can all influence whether a product is suitable for your home.

If you have a question about a tablecloth or placemat before purchasing, please include the product name or link in your message.

For tablecloth enquiries, it may be helpful to tell us the approximate length and width of your table and the type of fit you are looking for.

For placemat enquiries, please include the product name and any relevant questions about dimensions, design, or the specifications displayed on the product page.

Please note that product characteristics should be confirmed against the relevant listing rather than assumed from photographs alone.

4. Order Support

If you are contacting us about an existing purchase, please include:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product name or description.

  • A short explanation of your enquiry.

Providing these details will help us locate your order and understand how we can assist.

5. Returns and Refunds

For return, refund, or exchange enquiries, please email:

support@fenovelloria.com

Suggested subject line:

Return or Refund Request – [Order Number]

Please describe the reason for your request and include photographs if the product is damaged, defective, or different from the item ordered.

Please wait for our return instructions before sending an item back.

Our return procedures do not limit any rights or remedies available under Australian Consumer Law.

6. Shipping and Delivery Assistance

If you have a question about dispatch, tracking, delivery delays, or a missing parcel, contact us with your order number and any available tracking information.

If your parcel appears damaged, photographs of the product and outer packaging can help us assess the situation.

We will review the information and assist with the appropriate next steps.

7. Privacy Enquiries

For questions about the personal information we collect, how it is used, or requests for access or correction, please contact:

Threaded Table – Privacy Enquiries
Email: support@fenovelloria.com

Suggested subject line:

Privacy Request

Please provide sufficient information for us to identify your request. We may need to verify your identity before providing access to personal information or making changes.

8. Written Correspondence

For formal business correspondence, postal enquiries, or written notices, please use the following address:

Threaded Table
3 Batskos Drive
Warrandyte, VIC 3113
Australia

Please include your name, return contact details, and any relevant order reference.

9. Helpful Information Before Contacting Us

You may also wish to review the following pages on our website:

  • Return and Refund Policy.

  • Privacy Policy.

  • Terms of Service.

  • Shipping Policy.

  • Legal Notice.

These documents explain our general procedures and provide information about purchases, delivery, returns, and personal information.

Thank you for choosing Threaded Table. We appreciate your interest in our collection and look forward to helping you create a dining space that feels welcoming, practical, and distinctly yours.