Shipping policy

Shipping Policy

Effective Date: November 10, 2026

At Threaded Table, we want the experience of receiving your order to be as pleasant as choosing the pieces that will decorate your dining space.

Whether you have selected a tablecloth for a family dinner, placemats for everyday meals, or a coordinated combination for a special gathering, we aim to make shipping information straightforward and transparent.

This Shipping Policy explains our shipping fees, order preparation, dispatch procedures, delivery expectations, and the steps to take if something goes wrong.

1. Shipping Charges

Threaded Table currently offers the following shipping arrangement:

Free Shipping: Orders with a merchandise subtotal of US$10.00 or more qualify for free shipping.
Standard Shipping Fee: Orders with a merchandise subtotal below US$10.00 incur a shipping fee of US$5.99.

The applicable fee will be displayed during checkout before payment is completed.

Unless expressly stated otherwise, the qualifying order value is calculated using the merchandise subtotal before applicable taxes and separately displayed charges. Discounts or promotional offers may affect the qualifying subtotal.

All amounts in this policy are stated in United States dollars (USD). If your checkout displays a different currency, please check the final order summary carefully before confirming your purchase.

2. Order Processing

After an order is submitted, we begin reviewing the order information and payment status before preparing the products for dispatch.

The process may include:

Confirming payment authorization.
Reviewing the selected products and quantities.
Checking available fulfillment information.
Preparing the items for packaging.
Packing products to help protect them during transit.
Arranging collection or dispatch through the available shipping provider.

Order processing time and delivery transit time are separate.

A parcel's delivery journey generally begins after it has been handed to the carrier or otherwise dispatched. An order confirmation alone does not mean that the parcel has already left the fulfillment facility.

Processing may take longer if an order requires additional verification or if delivery information is incomplete.

3. Shipping Confirmation

Where tracking is available, we may send a dispatch confirmation email containing a tracking number or a link to the shipping provider's tracking page.

Please allow time for the carrier's tracking system to register the parcel after dispatch.

If you cannot find your shipping email, check your inbox, spam folder, and promotional folders.

If you have not received a dispatch update within a reasonable period, contact us at support@fenovelloria.com with your order number.

4. Delivery Timeframes

Any delivery timeframe displayed on our website or provided during checkout should be treated as an estimate unless expressly stated otherwise.

Actual delivery times may vary depending on:

The delivery destination.
Carrier collection and transportation schedules.
Public holidays and seasonal shopping periods.
Severe weather conditions.
Remote or difficult-to-access delivery locations.
Address errors or incomplete delivery information.
Customs processing for international shipments.
Unexpected interruptions in transportation networks.

We aim to provide reasonable delivery information and will assist with enquiries about delayed orders.

Where a delivery date has been expressly agreed as a binding commitment, our obligations will be assessed in accordance with that agreement and applicable law.

5. Delivery Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please check:

Recipient name.
Street number and street name.
Unit, apartment, or building details.
Suburb or locality.
State or territory.
Postcode.
Country.

If you notice an error after placing an order, contact us as quickly as possible.

We will make reasonable efforts to update the address before dispatch. However, changes cannot be guaranteed after the parcel has entered the carrier's delivery network.

Any additional charge associated with an address correction or redirection will be handled transparently and in accordance with applicable law.

6. Packaging and Product Protection

Tablecloths and placemats are textile products that should be handled and packaged with reasonable care.

We aim to prepare orders in suitable packaging to help protect products from ordinary handling during transportation.

Customers should inspect the parcel and its contents after delivery.

If the package appears damaged or the products have been affected during transit, please retain the packaging where reasonably possible and contact us with photographs.

7. Multiple Parcels

In some circumstances, products from the same order may be dispatched separately.

For example, different items may require separate packaging or fulfillment arrangements.

If this happens, tracking information may be provided separately where available.

Please allow time for all parcels associated with the order to arrive before reporting an item as missing. If part of an order remains outstanding beyond the expected delivery period, contact us so that we can investigate.

8. Delayed Deliveries

We understand that delays can be frustrating, particularly when you have purchased table linen for a planned dinner, celebration, or family gathering.

If your parcel appears delayed, please:

Review the latest tracking information.
Check whether the carrier has provided a delivery notice.
Confirm that your delivery address is correct.
Contact us if the tracking status has not changed for an extended period or the expected delivery period has passed.

We will review the available information and, where appropriate, contact the shipping provider to investigate.

A carrier delay does not automatically remove any delivery obligations or consumer rights that apply to Threaded Table.

9. Parcels Marked as Delivered but Not Received

If tracking indicates that your parcel has been delivered but you cannot locate it, please check:

Your front door or other designated delivery location.
A safe place near the property.
Your mailbox or parcel collection area, where applicable.
Reception or building management, if relevant.
Whether another household member accepted the parcel.
Any delivery notice left by the carrier.

If the parcel remains missing, contact us with your order number and tracking details.

We will review the circumstances and take appropriate steps in accordance with applicable law.

10. Damaged Products on Arrival

If your tablecloth arrives torn, stained, or otherwise damaged, or if your placemats arrive with a defect that affects their intended use, please contact us.

To assist with the investigation, provide:

Your order number.
Photographs of the damaged product.
Photographs of the outer packaging.
A description of the damage.
The date the parcel was received.

Please retain the packaging and affected product until we have reviewed the issue, unless keeping them presents a safety or hygiene concern.

We will assess the matter under our Return and Refund Policy and applicable consumer protection law.

11. Incorrect or Incomplete Orders

If you receive the wrong design, an incorrect quantity, or an item different from what you ordered, contact support@fenovelloria.com.

Please include your order number and, where possible, photographs of the items received and their packaging.

We will investigate and arrange an appropriate resolution.

You should not be required to bear an unreasonable cost to correct a fulfillment error attributable to us.

12. International Deliveries

For orders delivered outside Australia, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, customers should not assume that these charges are included in the product price or shipping fee.

Where applicable, customers should review the relevant customs and import requirements before placing an international order.

13. Order Changes and Cancellations

If you need to change your delivery details or cancel an order, please contact us as soon as possible.

We will try to assist if the order has not yet been dispatched.

Once an order has been handed to a shipping provider, changes may no longer be possible. In that situation, our Return and Refund Policy may apply.

Nothing in this section limits cancellation rights available under applicable consumer law.

14. Our Delivery Commitment

Threaded Table aims to provide a clear and dependable shipping experience.

We will communicate applicable shipping charges before purchase, provide tracking information where available, and respond to reasonable delivery enquiries.

Free shipping does not remove or reduce any statutory rights relating to delivery, defective goods, or other consumer guarantees.