Refund policy

Return and Refund Policy

Effective Date: November 10, 2026

At Threaded Table, we believe that the right table linen can transform an ordinary meal into a more welcoming experience. A beautifully chosen tablecloth can bring warmth and character to a dining room, while carefully selected placemats can help create a practical and inviting setting for everyday meals, family gatherings, and special occasions.

We want every customer to feel comfortable choosing products from our collection. If an order does not meet your expectations, arrives damaged, or contains an item different from what you purchased, this policy explains how we will help.

This Return and Refund Policy applies to purchases made through www.fenovelloria.com and should be read together with our Terms of Service and Shipping Policy.

1. Our Return Policy

Threaded Table offers a voluntary 30-day change-of-mind return period, beginning on the date you receive your order.

If you decide that a tablecloth or set of placemats is not suitable for your home, you may request a return within this period, provided the product meets the eligibility requirements below.

For a standard change-of-mind return, the item should:

Be unused and in its original condition.
Be free from stains, food residue, washing damage, unpleasant odours, or other signs of use.
Not have been washed, ironed, altered, cut, or modified.
Include any original accessories, packaging, or components supplied with the product, where reasonably available.
Be accompanied by your order number or other reasonable proof of purchase.

We recommend carefully checking the product dimensions, fabric description, colour information, and care instructions before washing or using your table linen.

The 30-day period is a voluntary store benefit and does not restrict any consumer rights that apply under Australian law.

2. Product-Specific Return Considerations

Because tablecloths and placemats are textile products used in dining spaces, their condition is particularly important when assessing change-of-mind returns.

Tablecloths

Before requesting a return, please ensure that the tablecloth has not been washed, stained, hemmed, cut, or otherwise altered.

When selecting a tablecloth, customers should consider:

The length and width of the dining table.
The preferred overhang on each side.
The shape of the table, such as rectangular, square, or round.
The listed product dimensions.
The fabric description and care recommendations.
The intended use, including everyday dining or occasional entertaining.

A product that does not fit a customer's table as expected may qualify for a change-of-mind return if it remains unused and meets the eligibility conditions.

Placemats

Placemats should be returned unused and free from food marks, drink stains, grease, washing damage, or other signs of use.

Please check the listed dimensions, shape, material, colour, and quantity before purchasing.

A placemat's appearance may vary slightly under different lighting conditions or on different display screens. Such ordinary display differences do not necessarily indicate a product defect.

However, if an item is materially different from its description or does not meet an applicable consumer guarantee, your statutory rights remain available.

3. Items That May Not Qualify for Change-of-Mind Returns

Unless applicable law requires otherwise, we may decline a voluntary change-of-mind return where the product:

Has been used for dining or food service.
Has been washed, dried, or ironed.
Has visible stains, spills, grease, or food residue.
Has been damaged through improper care or handling.
Has been cut, resized, sewn, or otherwise modified.
Is missing essential parts or accessories.
Is returned in a condition that prevents reasonable resale.

These conditions apply to voluntary change-of-mind returns only. They do not remove a customer's rights in relation to defective goods, goods that are not as described, or other failures covered by Australian Consumer Law.

4. How to Request a Return

To request a return, please email:

support@fenovelloria.com

Use the subject line:

Return Request – [Order Number]

Please include:

Your full name.
Your order number.
The name of the tablecloth or placemat purchased.
The reason for the return.
Whether the product has been opened, used, washed, or otherwise handled.
Photographs, if the product is damaged, defective, or different from what you ordered.

Our team will review your request and provide the appropriate instructions.

Please do not send products to our business address before receiving return instructions. The correct return arrangements may depend on the product, the reason for the return, and the circumstances of the order.

5. Damaged, Defective, or Incorrect Products

We want every item to arrive ready to become part of your dining space.

If your tablecloth arrives with a tear, an unusual defect, or damage that affects its intended use, or if your placemat order contains incorrect items, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number.
A clear description of the problem.
Photographs showing the affected area.
Photographs of the packaging, if delivery damage is suspected.
Details of any missing or incorrect items.

Depending on the nature and seriousness of the problem, and the remedies available under Australian Consumer Law, we may arrange a repair, replacement, refund, or another appropriate resolution.

A customer will not be required to accept store credit or a discount instead of a refund or replacement where the law gives them the right to another remedy.

6. Products That Are Not as Described

We make reasonable efforts to ensure that product descriptions accurately explain the appearance, dimensions, materials, colours, and other relevant characteristics of our table linen.

If the item you receive is significantly different from its advertised description, please contact us with photographs and your order information.

For example, you may contact us if:

The product dimensions are materially different from those advertised.
The delivered item is a different product or design.
The product has a manufacturing defect.
The item does not match an express product description or promise.

We will review the issue in accordance with applicable consumer law. Ordinary differences caused by screen calibration or lighting will be considered separately from genuine product-description discrepancies.